Education & Learning
Planning Your Visit
Book early
Due to the popularity of our educational programme booking early is advised to avoid disappointment.
Make a preliminary visit if at all possible
Please phone our Outreach Worker to arrange an appointment if a member of your staff would like to visit the museum before your visit.
Plan your journey carefully
Make sure you arrive at least 20 minutes before your first timed activity to allow time to check in. Limited space is available outside for coaches.
Brief your pupils about their visit
Ask them to respect other visitors and the fabric of the building as it is a listed monument. Please remember that you are responsible for the behaviour of your group and must remain with them at all times. You will be advised of emergency procedures upon your arrival.
Popular demand
Due to popular demand it is usually only possible to allocate one all day educational programme per school per visit.
Maximum party size
For safety reasons, all groups must have an adult-to-child ratio of 1:10. We reserve the right to refuse admission to groups that do not meet the ratio on the day.
Special Needs
All ground floor exhibitions are accessible by wheelchair however the underground collections and the observation point are unfortunately not. We do apologise for this but are unable to alter the structure of the museum due to its listed monument status. Please access our Access Statement from our website for further details.
Confirmation
A letter will be sent confirming each booking. It will include an itinerary and will act as your admission ticket. You will also be sent our guidelines concerning behaviour and our risk assessment. We expect all groups to abide by this otherwise they may be asked to leave.
Any charges will be invoiced on the day the cancellation is received.
If you arrive late on the day, we cannot guarantee your booked session will be available at a later time and you will still be charged.
Any pre-booked group that has a session cancelled by the Museum will receive a full refund.
Help us provide a better service
We welcome your comments and suggestions.
